Customer Service: A Practical Approach (5th Edition)
Type
Book
Authors
ISBN 10
0135064333
ISBN 13
9780135064337
Category
Unknown
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Publication Year
2009
Publisher
Pages
192
Description
The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships. - from Amzon
Number of Copies
1
